If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either โthe Companyโ, โWeโ, โUsโ or โOurโ in this Agreement) refers to Dockee.
- Goodsย refer to the items offered for sale on the Service.
- Ordersย mean a request by You to purchase Goods from Us.
- Serviceย refers to the Website.
- Website refers to Dockee, accessible from http://dockee.it
- Youย means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 10 days without giving any reason for doing so.
The deadline for cancelling an Order is 10 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@dockee.it
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Delivery and Return Rights
The delivery of the product is made within the specified period from the date you complete your order. After theย product is delivered, no return will be accepted.
Our responsibility is fulfilled once the products are delivered to the customer. In the event of damaged products upon delivery, no exchange or return will be accepted due to issues arising from the shipping company.
Please carefully inspect the condition of the products upon delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, Youโll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods werenโt marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@dockee.it